Terms and Conditions

• Prices published in this catalogue are subject to change without notice, for the most current prices, log on to our website at www.exemblem.com/catalogue_expressions.
• Prices are manufacturer’s suggested retail price, distributor may sell for less.
• Taxes will be added to invoice where applicable.

ORDERS
• Submit orders in writing; verbal orders are not accepted
• Acknowledgement is sent by fax or email within 24 hours of receipt.
Discrepancies are to be corrected and either faxed back (416-231-5244) or emailes (info@exemblem.com).
• We reserve the right to over or under ship by 5% of the ordered quantity.
• Orders calling for the exact quantity are subject to 5% premium.
• Minimum invoice amount is $50 net
• Cancelled orders will be invoiced for work completed up to cancellation.

SHIPPING
• Preferred outbound carrier is UPS, shipped prepaid with freight charges added to the invoice; collect, 3rd party, and alternate carriers include account number and contact info.
• FOB (Toronto factory). Orders shipped prepaid; shipping costs plus a nominal handling fee are added to the invoice.
• We reserve the right to choose and invoice according 1-2 day air service over ground service to meet in hands requirement.

LEAD TIMES
• Business days starting on the day after art sample approval and Purchase order has been received.
• Consult Customer Service for rush orders (note a rush charges may apply)

CREDIT
• New customers – orders must be in prepaid in full upon sample approval. All customers, over $5,000 – 50% deposit required upon sample approval, balance due according to account status.
• Visa or Master Card are accepted
• NSF payments cancel open accounts; 30 (x) bank fee added to new balance.

CLAIMS
• Inspect goods upon receipt; claims dating more than 30 days from the date of receipt will not be considered.
• Claims for goods damaged/missing in transit are to be made against carrier.
• Distributor is liable for merchandise produced according to approved artwork.
• Claims for goods damaged/missing in transit are to be made against carrier.

INTELLECTUAL PROPERTY
• We assume distributor has permission from owner to reproduce trade marked, copyrighted, registered or licensed property; claims/fees due for authorized/unauthorized use are distributor’s responsibility exclusively.

WARRANTY
• We warrant our parts free of any manufacturing defect and will retain function for 1 year as long as they are used for the intended purpose.

RANDOM SAMPLES/PREPRODUCTION SAMPLES
• Random samples are provided free of charge and are sent by regular mail.
• Preproduction samples invoiced at list rate; credit for sample fees (less transportation) issued upon approval if the minimum free sample quantity is met. (See exemblem.com for the latest version of the proceeding terms and conditions).